Cloud Creek Helps Health Plan Deliver Non-Stop Customer Service w/ 24x7 DBA Managed Services
THE BUSINESS CHALLENGE
California and Arizona based Health Plan serving 500,000 Medicare and Medicaid enrollees with the need to provide insurance claim information via web-based application accessible 24x7. IT staff stretched to support large portfolio of applications and technologies. Business plan did not call for additional hiring in IT to address the issue.
THE CLOUD CREEK SOLUTION
Cloud Creek assisted the Health Plan with Data Warehouse design and performance tuning. In order to free up IT to work on business specific projects, the Health Plan asked Cloud Creek to take over day-to-day DBA operations. Cloud Creek provides 7x24x365 Database Monitoring and proactive problem resolution, freeing up valuable IT resources to work on business driven projects
BUSINESS AND TECHNICAL BENEFITS
Improved retention of IT staff with deep business knowledge by eliminating after hours and weekend DBA coverage. Cloud Creek team of experts brings broad range of experience and can solve very complex issues quickly. IT staff with moderate experience in certain areas can learn from Cloud Creek senior experts.
WHY CLOUD CREEK
Affordable monthly rate for coverage by U.S. based team. Focus on customer service. Local monitoring team can be onsite for meetings if needed. Team approach provides vast knowledge to quickly diagnose and fix performance and tuning and operational issues. Focus on mentoring to create self-sufficiency for up and coming IT staff. Cloud Creek team easily integrates into internal team managed by IT managers for operational reviews, project planning and tactical break and fix issues.
